I’m excited to tell you about TouchCare including what they do and why people love it – in under three minutes.
TouchCare is a high-touch, premier health advocacy service that combines engaging technology with caring, empathetic humans to help your employees navigate the complex healthcare system – saving them time, money and undue stress.TouchCare functions as an extension of an employer’s HR department and works to bolster commitment to healthier, happier employees.
Did you know that over 95 percent of Americans cannot accurately define common healthcare terms like copay, coinsurance, deductible, and out-of-pocket maximum? And only 19 percent of managers think their employees have a high level of understanding of their healthcare benefits.
TouchCare experts help members with everything from general insurance questions, to complex bills, procedure planning, and locating in-network doctors or hard-to-find specialists. For example, when a member is anticipating a procedure or surgery, TouchCare experts research different facilities and provide an easy-to-read report. Once the member reviews the options, TouchCare guides them to high-quality providers, schedules appointments, helps them with follow-ups, and reviews the bills.
TouchCare saves money and ultimately reducing claims. Additionally, they reduce monetary waste by providing comparative price transparency, directing members away from the ER to in-network providers, encouraging proactive health management, conducting bill reviews and negotiation and helping members be productive instead of fighting with carriers, coordinating with providers, remaining on hold, and dealing with billing mistakes, during work hours.
What are you doing to help members understand and navigate the confusing world of Healthcare? If you would like additional information on TouchCare, hit the “Tell Me More” button at the end of this video.